The North-Eastern Pennsylvania Telephone Company - Posted on 1/15/10
Cellular Operations Manager
Position: Manager – Cellular Operations
Department: Management
Supervisor: President
General Summary:
The Cellular Operations Manager's main responsibility is to generate sales and cash flow for the wireless division of The North-Eastern PA Telephone Company; NEP Cellcorp, Inc.
Responsibilities:
- Manage daily operations of the wireless division.
- Oversee all projects relating to billing, network, roaming, sales, customer service, financial services, FCC requirements, vendor relations and executive management directives.
- Provide feedback to the President and Board of Directors and implement projects at their direction.
- Interact with all departments in the company.
- Direct supervision of Field Technicians, Sales/Customer Service Representatives & Collection Specialists.
- Provide daily and weekly updates to the President and management team.
- Complete monthly key matrix reports.
Duties and Tasks by Percentage:
- Marketing – 5%
- Executive Management/Project Management – 15%
- Network Management – 20%
- Financial Services – 20%
- Customer Service, billing and sales – 40%
Knowledge, Skills & Abilities
The Cellular Operation Manager must have a college degree and extensive experience in all facets of the wireless business. COM must have a full understanding of the wireless business and a keen sense of the market place.
COM must able to:
- Sell and retain customers.
- Understand complex P&L's and expense management
- Read and write at a high level
- Communicate with staff and upper management
- Negotiate contracts with service and content providers, networking companies and other wireless carriers.
- Perform field work when necessary.
Please send resume to stourje@nep.net or fax to 570-785-9299 |